Shipping Policy

The Complete Transformation Guide (PDF) is delivered instantly to the email address provided at checkout. You will receive an email with your download link within minutes of completing your purchase.

If you do not receive your email within 30 minutes, please check your spam or junk folder before contacting us.

The MyLiftUp LED Face Mask is a complimentary physical gift included with every order. It ships separately from your digital product. Please allow 3–5 business days for processing before dispatch. Delivery times vary by region as shown below.

These are estimated delivery windows and are not guaranteed. Delays may occur due to customs processing, postal service conditions, or peak periods.

Once your LED Face Mask has been dispatched, you will receive a confirmation email with your tracking number. Please allow 3–5 business days after purchase for your order to be processed and shipped.

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. MyLiftUp has no control over customs processes or associated fees.

If your package has not arrived within the estimated timeframe, please contact us and we will investigate with the carrier. Please note that delays caused by customs, postal services, or incorrect shipping addresses provided at checkout are outside our control and do not qualify for a refund.

It is your responsibility to provide a complete and accurate shipping address at checkout. MyLiftUp is not responsible for packages lost or undelivered due to an incorrect address. If you notice an error after placing your order, contact us immediately at support@myliftup.com and we will do our best to correct it before dispatch.